· Yes, as long as you are using a VOIP phone system, you’re able to provide your VA with an extension so they’re able to receive and/or make outbound calls using your agency number.
· Yes, we are an office-based VA company. We currently have four Cover Desk office locations.
· Yes, we certainly do. However, the training for your VA would come from your organization. Our training is insurance specific.
· We receive around 10,000 applicants each month from various industries, colleges, word of mouth. We have established a very prominent reputation in the Philippines for treating our VAs well, we can be very selective.
· After an extensive criminal, legal and work history background check, we conduct a personal assessment. They are then enrolled in a 2-week insurance training, which acts not only to give them foundational knowledge, but also allows us to further vet them with quality of performance.
We are an office-based virtual assistant company bringing personalized service to the insurance industry, with solutions supporting insurance Agencies, MGA’s, Carriers, Insurtechs and Networks.
hello@coverdesk.com
(512) 879-3345
1139 W. Braker Lane Ste 202
Austin, Texas 78758
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