Job brief:

Cover Desk is on the lookout for Office-Based Virtual Assistants who are ready to support U.S.-based insurance agencies with top-notch customer service and administrative expertise.

In this role, you’ll be a key partner to an insurance agency handling client communications, assisting with claims follow-ups, and managing essential day-to-day admin tasks that keep operations running smoothly. If you’re confident communicating with clients and comfortable working with tools like Outlook and Excel, you’ll feel right at home here.

We’re looking for someone who can take ownership of their work, stay organized, and consistently deliver high-quality results with minimal supervision while still being a team player who enjoys collaboration and growth.

Requirements:

• Candidate must possess neutral accent
• Outstanding English communication skills
• Great phone skills
• Seamlessly handle multiple priorities
• Sharp comprehension skills
• Agility to thrive in dynamic, fast-paced setting
• Ability to build strong relationships with stakeholders and clients
• Maturity to perform with confidence and professionalism
• Strong Microsoft Office skills (Outlook, Excel, Word, etc.)
• Preferably with proven experience in the BPO industry or other related job positions of at least a year
• Preferably with administrative support experience
• Must reside within Metro Manila, preferably within Quezon City
• Adaptable to work in the permanent graveyard shift
• Can start anytime